Here to better serve our customers.

We are here to answer the questions you have.


Frequently Asked Questions

achievePayroll is software that takes away the stress of managing payroll & HR matters.

  • Does your admin (HR & Finance) team dread that time of the month when it’s time to run payroll?
  • Does payroll take time away from more important financial matters such as debt collection and invoicing your customers on time?
  • Is your HR stuck on admin tasks instead of focusing on how HR can transform the fortunes of your organization?
  • Do you have to call your software vendor anytime you must run payroll?
  • Have you ever overpaid anyone before?
  • Have you ever been fined by SSNIT or GRA for not being compliant?
  • Do your employees keep calling you to find out details of the amount that reflected in their bank accounts?

If your answer to any of these is yes, Then achievePayroll is for you!

We provide Payroll software that effectively automates your payroll process, reducing it from a matter of days to a matter of minutes.

We provide HR software that keeps your employee files securely in one place.

We provide the following services to help you get started

  1. We sign you up with your own exclusive company URL. achievePayroll doesn’t require you to buy any server or computer. You can just run with laptops and tablets.
  2. We schedule an implementation call where we get to understand your current process and how we cater for it on achievePayroll.
  3. We configure the software to meet your requirements.
  4. We train your team on how to get efficient with achievePayroll.
  5. We prepare a user acceptance based on your requirements and run through it to ensure everything checks out.
  6. We sign off on the paperwork.
  7. We stay with you and handhold you till we are sure you are deriving the benefit for which you subscribed to achievePayroll.
  8. We continuously provide proactive support to ensure everything is working smoothly.

Our service is hosted on ISO 27001 compliant data centers.

  • We have firewalls in place to ensure that access is restricted.
  • All the data you provide is encrypted; both in transit and at rest.
  • We have policies and controls in place to ensure thats only authorized access to information is allowed.
  • We have real-time monitoring in place to ensure service and data availability.
  • We have a real-time replica of our database, as well as offsite back up to ensure that your data is always available
  • We also have two-factor authentication so that your staff needs a code to log in in addition to your password.

We provide support the following way:

  • Phone Support
    • Working Hours 9 am – 5 pm (at most 1 Hour response time)
    • Non-Working Hours (at most 12 Hours)
  • Live Chat
    • Working Hours 9 am - 5 pm (1 Hour)
    • Non-Working Hours (12 Hours)
  • Email and Ticket Support
    • Working Hours 9 am – 5 pm (2 Hours)
    • Non-Working Hours (12 Hours)
On-site is generally not required because achievePayroll is deployed via the cloud. However, our implementation team will handle on-site calls when required.

We currently do not offer a free trial.
We, however offer a 90-day money-back guarantee on subscription charges if our service does not meet your requirement.

achievePayroll logo
Office Location
113 Airport West, Dzorwulu

+233(0) 0242435037
Sales Contact
[email protected]
Call sales +233 30 294 3218